Refund Policy.

All ticket sales are final. Tickets are non-refundable and non-transferable. No refunds or exchanges will be issued unless the event is canceled by the organizer. This is shown at checkout, and every purchase requires acknowledging it before payment.

If an organizer cancels an event, your booking will be refunded. Refunds are issued to the original payment method — card payments return to your card, wallet payments return to your JhaPay wallet. Refund timing for card payments depends on your bank, typically within 5–10 business days of the refund being issued.

If an event is postponed or rescheduled, your ticket remains valid for the new date. Whether refunds are offered for a rescheduled event is at the organizer’s discretion.

If you believe you were charged in error — for example a duplicate charge, or a charge without a confirmed booking — contact support with your booking details and we will investigate. Confirmed billing errors are corrected and refunded in full.

• — Change of mind, inability to attend, or scheduling conflicts.
• — Arriving late, being refused entry for violating venue rules, or failing to meet the organizer’s entry requirements.
• — Lost or shared QR codes that are scanned by someone else before you arrive.
• — Dissatisfaction with the event itself — event content is the organizer’s responsibility.

For refund questions, contact JhaPay Support at support@jhapay.com with your booking code (shown on your confirmation page and ticket email). We respond in the order requests arrive.